Privacy Policy

Towtura® (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with our services, including our membership-based offerings.

1. Information We Collect

• Personal Identifiers: Name, email address, mailing address, phone number
• Membership Details: Plan selection, payment status, member ID
• Vehicle Info: License plate, VIN (if provided for claims)
• Payment Info: Credit/debit card data (processed securely via Stripe)
• Usage Data: IP address, device data, referral URLs, session behavior

2. How We Use It

• Manage your Towtura® membership
• Process payments & renewals
• Evaluate & process benefit claims
• Improve services, member support & user experience
• Communicate updates and offer insights
• Fulfill legal obligations

3. When We Share It

We do not sell your data. We only share it with:

• Service providers (Stripe, Outseta, etc.)
• Legal authorities when required
• Auditors or consultants (as needed)
• In the case of a company acquisition or merger

4. Your Rights (California + U.S.)

If you’re a California resident (CCPA):

• Request access or deletion of your data
• Know what data we collect & how it’s used
• Opt-out of any “sale” (we don’t sell data)
• No discrimination for using your privacy rights

To make a request, contact: support@towtura.com

5. Data Security

We use reasonable security measures. Payments are handled by PCI-compliant partners like Stripe. Access is limited to authorized staff only.

6. Retention

We keep your data only as long as needed to provide service, resolve disputes, or comply with the law.

7. Third-Party Links

Towtura.com may contain links to other sites. We’re not responsible for their content or privacy practices.

8. Children

Towtura is not intended for users under 18. We do not knowingly collect data from minors.

9. Updates

We may update this policy from time to time. Material changes will be announced via email or posted on our website.

10. Contact Us

Towtura® Support

Email: support@towtura.com